TJC Refund & Return Policy

Refund, Return & Exchange Policy

At TaniJay Crochet, we aim to provide the highest level of customer satisfaction. Please carefully review our refund, return, and exchange policies below to ensure clarity regarding your purchases. We are committed to assisting you every step of the way.

SECTION 1 – REFUNDS

Please note that refunds are only provided if TaniJay Crochet is at fault due to a production error or miscommunication. We do not offer refunds for change of mind or wear and tear.

TaniJay Crochet is not responsible for missed deliveries, undeliverable addresses, or any damage, loss, or theft of packages while in transit. However, if a package is lost or damaged due to postal error (confirmed by a written response from the postal service), we offer the following options:

  1. Receive a full refund in the form of Merchandise Credit. This credit never expires as long as tanijaycrochet.com remains active.
  2. Opt for a partial refund to your original form of payment, with a service fee applied (31% of order total).

For damaged or incorrect items, please inspect your order upon receipt and contact us immediately at support@tanijaycrochet.com to resolve the issue.

SECTION 2 – RETURNS

To initiate a return, please contact us at support@tanijaycrochet.com. Once your return is accepted, we will send you a return shipping label and provide you with clear instructions on how and where to send the item. Please note that items returned without prior approval will not be accepted.

SECTION 3 – EXCHANGES

Exchanges are offered based on availability and will only be considered if the item is damaged or defective. Please note that we do not offer exchanges for a change of mind. If you are unsatisfied with the fit or color, you may request an exchange within 14 days from the date of receipt of your item.

  1. If your item is damaged or incorrect upon arrival, we will provide a replacement at no additional cost and cover the shipping fee.

Garments must be in their original condition and in their original packaging with all labels attached to be eligible for an exchange. If you are not satisfied with the color or fit, please reach out to us for an exchange request.

SECTION 4 – ALTERATIONS

If your garment requires alterations, please contact us directly at support@tanijaycrochet.com to discuss options.

SECTION 5 – ORDER CANCELLATIONS

You can cancel your order within the first 72 hours of purchase. After 72 hours, cancellations will be reviewed for a partial refund. Orders canceled after this period will incur a 31% service fee.

For any questions regarding cancellations, please contact us at support@tanijaycrochet.com within the appropriate timeframe to ensure your request is handled promptly.

How We Care For You

At TaniJay Crochet, we pride ourselves on providing not only high-quality, custom-made items but also a personalized shopping experience. Our team is dedicated to ensuring you receive your item in perfect condition. If something goes wrong, we are here to assist you every step of the way.

Need Assistance?

We’re here to help! If you have any questions about our refund, return, or exchange process, don’t hesitate to get in touch:

Frequently Asked Questions

Here are some answers to questions we often get about our return and exchange process:

Q: Can I return an item if I change my mind?

We do not offer returns due to change of mind. However, if the item is damaged or incorrect, we will happily assist you with a return or exchange.

Q: What if my item is damaged during shipping?

If your item is damaged in transit, please contact us immediately, and we’ll resolve the issue as quickly as possible. We'll either replace it or offer a full refund or merchandise credit, depending on the situation.

Q: How long do I have to request a return or exchange?

We offer returns and exchanges within 30 days of purchase. Please reach out to us as soon as possible to initiate the process.

We'd Love to Hear From You

Have any questions or need assistance? Our team is here to help you every step of the way. Please fill out the form below, and we’ll respond promptly with the answers you need.